The following table outlines the required network connections and associated descriptions. This details only the external ports/protocols/services needed for successful operation. If more details are required regarding inter-cluster communications, please contact support@scopear.com.
Source | Destination | Port/Protocol | Description |
System Device | TCP: 443 | Web Requests - CMS, Worklink Create, Diagnostic Tools | |
System Device | TCP: 24000 | Zeus “Presence” server communication. Displays contact list online/offline status. | |
System Device | Client Device | UDP: 5060-5070 | Peer-to-peer calling (most performant, not required) - (If remote assistance is configured) |
System Device | UDP: 3478, 49152-65535
Or TCP: 3478 | Relay server for peer-to-peer calling (If remote assistance is configured) | |
System Device | TCP: 443 | Mosquitto broker endpoint (If IoT is enabled) |
Additional Network Configuration
For remote assistant functionality, we require an MTU of at least 1200 bytes.
Network Configuration Diagnostic Tools
WorkLink offers diagnostic tools for network troubleshooting. Once our platform is deployed into your environment, the following tool will help determine if the required networking access is configured.
Network Diagnostics Tool: https://dtool.yourdomain.com. Replace “yourdomain” with the name of the domain in your environment.