Learn about a number of ways to interact with the WorkLink platform and recommended orchestration techniques for common use cases.
There are a number of systems, services and actors relevant to interacting with the WorkLink platform.
Interface | Description |
|---|---|
GraphQL | Flexible and efficient query-driven data-retrieval through an endpoint. For more information, please see “Introduction to the Scope GraphQL API”. |
DeepLinks | Method for launching app and passing parameters through to the platform through a structure URL. “Deferred Deep” linking automatically prompts for app download |
Resource Catalogs | Method for mapping a customer’s internal system objects (like assets or training modules) to sets of work instructions. |
User Creation/Provisioning | Directory integration for automatic user creation. Coming in 2021 |
IoT Device | Pull data directly from devices. Coming in 2021 |
As an administrator, I want a work order in my system-of-record updated with activity executed through 3D work instructions, so that i have a single source of truth for job completion.
Get data from a work instruction session and attach it to a particular job ID in the customer’s system of record.
Clicking a URL in the system of record user interface (in a work order or a training module) launches the WorkLink app and loads the relevant work instructions.
A Work Instruction Session is completed and session data is sent to the CMS
Through a webhook, the system-of-record is notified data is available for the specific record id. System of record queries the GraphQL API to retrieve the data (Sample):
Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions
The system of record is configured to generate a dynamic URL (or Deeplink) with the Asset Model ID and a Work/Job Order ID
The URLs are added to the relevant UI screens in the system or record
Customers configure a “webhook receiver” app to get webhook alerts
Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.
As an administrator, I want aggregate data for Work Instruction Sessions so that I can merge it with data from my system of record to calculate KPI and ROI metrics.
For Learning Management Systems (LMS), get a report of everyone that has completed a particular work instruction scenario so that they get credit for the associated learning module in the LMS.
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
As an analyst, I want to merge data from the Worklink system with my internal BI tools to visualize the data.
Advanced visualization of WorkLink data, merged with customer system of record data.
Pull WorkLink system data to integrate with Security Information and Event Management systems. (Coming soon)
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
As a field service technician, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
As an analyst, I want to measure time-to-resolution metrics for jobs that had AR Remote Assistance calls to measure ROI.
Simplified calling
Closed loop service desk SLA metrics.
Users are assigned call IDs that can be integrated with a system of record (like a service desk tool’s contact list)
Experts can click on a Deeplink to launch application and call a specific contact from the system or record.