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Interface | Description |
|---|---|
GraphQL | Flexible and efficient query-driven data-retrieval through an endpoint. For more information, please see https://graphql.org/ |
DeepLinks | Method for launching app and passing parameters through to the platform through a structure URL. “Deferred Deep” linking automatically prompts for app download |
Resource Catalogs | Method for mapping a customer’s internal system objects (like assets or training modules) to sets of work instructions. |
User Creation/Provisioning | Directory integration for automatic user creation. Coming Soon |
IoT Device | Pull data directly from devices. Coming in 2021 |
Example Use Cases
Use Case 1: System of Record Integration
Single Session
As an administrator, I want a work order in my system-of-record updated with activity executed through 3D work instructions, so that i have a single source of truth for job completion.
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Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case 2: Call Integration (Coming Soon)
As an expert, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
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Closed loop service desk SLA metrics.
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Upcoming Changes
Additional data sets including Scenario Session details
Better filtering of data