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Through a webhook, the system-of-record is notified data is available for the specific record id. System of record queries the GraphQL API to retrieve the data (Sample):
| Code Block |
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email
startedAt
finishedAt
duration
idleDuration
numberOfStepsPossible
numberOfStepsViewed
percentOfStepsViewed |
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Orchestration
Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions
The system of record is configured to generate a dynamic URL with the Asset Model ID and a Work/Job Order ID
The URLs are added to the relevant UI screens in the system or record
Customers configure a “webhook receiver” app to get webhook alerts
Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.
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Multiple Sessions
Summary
As an administrator, I want aggregate data for Work Instruction Sessions so that I can merge it with data from my system of record to calculate KPI and ROI metrics.
Application
For Learning Management Systems (LMS), get a report of everyone that has completed a particular work instruction scenario so that they get credit for the associated learning module in the LMS.
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Call Integration (Coming Soon)
As an expert, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
As an analyst, I want to measure time-to-resolution metrics for jobs that had AR Remote Assistance calls to measure ROI.
Application
Closed loop service desk SLA metrics.
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Upcoming Changes
Additional data sets including Scenario Session details
Better filtering of data
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