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Interface | Description |
|---|---|
GraphQL | Flexible and efficient query-driven data-retrieval through an endpoint. For more information, please see https://graphql.org/ |
DeepLinks | Method for launching app and passing parameters through to the platform through a structure URL. “Deferred Deep” linking automatically prompts for app download |
Resource Catalogs | Method for mapping a customer’s internal system objects (like assets or training modules) to sets of work instructions. |
User Creation/Provisioning | Directory integration for automatic user creation. Coming Soonin 2021 |
IoT Device | Pull data directly from devices. Coming in 2021 |
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As an administrator, I want aggregate data for Work Instruction Sessions so that I can merge it with data from my system of record to calculate KPI and ROI metrics.
Application
For Learning Management Systems (LMS), get a report of everyone that has completed a particular work instruction scenario so that they get credit for the associated learning module in the LMS.
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case 2: Data Analytics
Summary
As an analyst, I want to merge data from the Worklink system with my internal BI tools to visualize the data.
Application
Advanced visualization of WorkLink data, merged with customer system of record data.
Pull WorkLink system data to integrate with Security Information and Event Management systems. (Coming soon)
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case 3: Call Integration (Coming Soon)
As an expert, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
As an analyst, I want to measure time-to-resolution metrics for jobs that had AR Remote Assistance calls to measure ROI.
Application
Simplified calling
Closed loop service desk SLA metrics.
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Orchestration
Users are assigned call IDs that can be integrated with a system of record (like a service desk tool’s contact list)
Experts can click on a link to launch application and call a specific contact from the system or record.