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Through a webhook, the system-of-record is notified data is available for the specific record id. System of record queries the GraphQL API to retrieve the data (Sample):
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Orchestration
Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions
The system of record is configured to generate a dynamic URL with the Asset Model ID and a Work/Job Order ID
The URLs are added to the relevant UI screens in the system or record
Customers configure a “webhook receiver” app to get webhook alerts
Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.
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For Learning Management Systems (LMS), get a report of everyone that has completed a particular work instruction scenario so that they get credit for the associated learning module in the LMS.
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
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Use Case 2: Data Analytics
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Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
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Use Case 3: Call Integration (Coming Soon)
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Simplified calling
Closed loop service desk SLA metrics.
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Orchestration
Users are assigned call IDs that can be integrated with a system of record (like a service desk tool’s contact list)
Experts can click on a link to launch application and call a specific contact from the system or record.