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Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions
The system of record is configured to generate a dynamic URL (or Deeplink) with the Asset Model ID and a Work/Job Order ID
The URLs are added to the relevant UI screens in the system or record
Customers configure a “webhook receiver” app to get webhook alerts
Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.
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Users are assigned call IDs that can be integrated with a system of record (like a service desk tool’s contact list)
Experts can click on a link Deeplink to launch application and call a specific contact from the system or record.