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ScopeAR provides a number of ways to interface and integrate with the WorkLink system. Whether it be extracting important data to bring into your existing business intelligence tools, or interacting with your systems of record, we have a set of API-driven ways to integrate with the WorkLink system.
Interface Summary
There are a few primary methods for interfacing with the WorkLink system.
Interface | Description |
|---|---|
GraphQL | Flexible and efficient query-driven data-retrieval through an endpoint. For more information, please see https://graphql.org/ |
DeepLinks | Method for launching app and passing parameters through to the platform through a structure URL. “Deferred Deep” linking automatically prompts for app download |
Resource Catalogs | Method for mapping a customer’s internal system objects (like assets or training modules) to sets of work instructions. |
User Creation/Provisioning | Directory integration for automatic user creation. Coming in 2021 |
IoT Device | Pull data directly from devices. Coming in 2021 |
Example Use Cases
Use Case 1: System of Record Integration
Use Case 1a: Single Session
As an administrator, I want a work order in my system-of-record updated with activity executed through 3D work instructions, so that i have a single source of truth for job completion.
Application
Get data from a work instruction session and attach it to a particular job ID in the customer’s system of record.
Functional Summary
Clicking a URL in the system of record user interface (in a work order or a training module) launches the WorkLink app and loads the relevant work instructions.
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Through a webhook, the system-of-record is notified data is available for the specific record id. System of record queries the GraphQL API to retrieve the data (Sample):
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Orchestration
Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions
The system of record is configured to generate a dynamic URL (or Deeplink) with the Asset Model ID and a Work/Job Order ID
The URLs are added to the relevant UI screens in the system or record
Customers configure a “webhook receiver” app to get webhook alerts
Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.
Use Case 1b: Multiple Sessions
Summary
As an administrator, I want aggregate data for Work Instruction Sessions so that I can merge it with data from my system of record to calculate KPI and ROI metrics.
Application
For Learning Management Systems (LMS), get a report of everyone that has completed a particular work instruction scenario so that they get credit for the associated learning module in the LMS.
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case 2: Data Analytics
Summary
As an analyst, I want to merge data from the Worklink system with my internal BI tools to visualize the data.
Application
Advanced visualization of WorkLink data, merged with customer system of record data.
Pull WorkLink system data to integrate with Security Information and Event Management systems. (Coming soon)
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Orchestration
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case 3: Call Integration (Coming Soon)
As an expert, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
As an analyst, I want to measure time-to-resolution metrics for jobs that had AR Remote Assistance calls to measure ROI.
Application
Simplified calling
Closed loop service desk SLA metrics.
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Orchestration
Users are assigned call IDs that can be integrated with a system of record (like a service desk tool’s contact list)
Experts can click on a Deeplink to launch application and call a specific contact from the system or record.