Learn about the available a number of ways to interact with the WorkLink platform with sample and orchestration techniques for common use cases and orchestration approaches.
ScopeAR provides a number of ways to interface and integrate with the WorkLink system. Whether it be extracting important data to bring into your existing business intelligence tools, or interacting with your systems of record, we have a set of API-driven ways to integrate with the WorkLink system.
Interface Summary
There are a few primary methods for interfacing with the WorkLink system.
In this article
Definitions
Definitions
There are a number of actors relevant when interacting with in the WorkLink platform.
Interface | Description |
|---|---|
GraphQL | Flexible and efficient query-driven data-retrieval through an endpoint. For more information, please see https://graphql.org/“Introduction to the Scope GraphQL API”. |
DeepLinks | Method for launching app and passing parameters through to the platform through a structure URL. “Deferred Deep” linking automatically prompts for app download |
Resource Catalogs | Method for mapping a customer’s internal system objects (like assets or training modules) to sets of work instructions. |
User Creation/Provisioning | Directory integration for automatic user creation. Coming in 2021 |
IoT Device | Pull data directly from devices. Coming in 2021 |
...
Use
...
Case
...
#1: System of Record Integration
Use Case 1a: Single Session
...
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case
...
#2: Data Analytics
Summary
As an analyst, I want to merge data from the Worklink system with my internal BI tools to visualize the data.
...
Customer system is configured to automatically query the GraphQL endpoint to receive the data fields necessary to perform any internal analysis.
Customers can transform JSON format into CSV to merge with System of Record data.
Use Case
...
#3: Call Integration (Coming Soon)
As an expert, I want an easy way to launch a call from our service desk application so that it’s associated with the active job id.
...