Page Comparison

...

Learn about a number of ways to interact with the WorkLink platform and recommended orchestration techniques for common use cases.

In this article

• Definitions

• Use Case #1: System of Record Integration

• Use Case #2: Data Analytics

• Use Case #3: Call Integration (Coming Soon)

Interfaces

There are a number of systems, services and actors relevant to interacting with the WorkLink platform.

...

1. Through the Resource Catalog interface in the CMS, IDs (for asset models) are mapped to sets of Work Instructions

2. The system of record is configured to generate a dynamic URL (or Deeplink) with the Asset Model ID and a Work/Job Order ID System of Record ID.

3. The URLs are added to the relevant UI screens in the system or record

4. Customers configure a “webhook receiver” app to get webhook alerts

5. Customer system is configured to automatically query the GraphQL endpoint to receive the data based on webhook alerts for the Work/Job Order ID.webhook alerts for the

Use Case #1b: Multiple Sessions

...