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Scope Deeplinks are highly extensible and accept any number of external data parameters, not just work_order_id.
Integration Workflow with Middleware App
To integrate your system of record that is triggering the execution of work instructions and then recording the results of that execution the data workflow would be as follows.
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The customer’s custom application receives ALL Webhook notifications, not just create and update events pertaining to ScenarioSessions. The application should inspect the Webhook’s payload event and data.resource_type values in order to determine the proper action to take.
Integration Workflow with Built-in Integrations
Alternatively, you can use the built-in integration features of the Worklink CMS. This eliminates the need for a custom middleware app and the Worklink Integration scripts do that for you. See below for how that changes the data flow.
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